Find quick answers to your questions below...

Contact & About Us • Contact Language Lizard • Press Room & Fact Sheet (pdf) Order & Payment Options • Online Orders • Purchase Orders - Libraries & Schools • Email / Mail Orders • Fax Orders • Phone Orders • Request a Quote • Personal Shopper Service • W9 & Vendor Forms • Gift Orders • How do I apply a Gift Certificate? • How do I use a Coupon or Discount Code? Order Status • Has my order shipped? • How do I track my order? • My order never arrived. • An item is missing from my shipment. • Backorders & Out-of-Stock items Shipping & Delivery - US • Method & Delivery Timeframes • Processing & Shipping Fees • Tracking & Viewing your orders • US Expedited Shipping Shipping & Delivery - Canada • Canada Shipping

Shipping & Delivery - International • Can I check the status of my International Order? • International Bookstores / Libraries / Schools • International Shipping - Ordering & Payment Options • Which countries do you ship to? • Who should I contact with questions about my International Order? Return Policy & Process • Return Policy • Return Process & Return Form My Account • How do I create an account? • How do I edit my account information? • I forgot my password. Pricing & Billing • Do I have to pay sales tax? • I have a question about my charges. • I need a copy of my receipt / invoice. • When will my credit appear on my account? • When will my credit card be charged? Purchasing Guide • How do I find or search for my product? • How do I navigate the site? Privacy & Security • Privacy Policy • Security Additional Support • Affiliates Program • Booksellers • Fundraising & Donations • PENpal: Information & Technical Support