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Order Status
Has my order shipped?
	Click the Login/Account link at the top right hand side of our site to check your order status. If your order shipped via UPS, a tracking number will be posted to your account within 1-2 business days after the order has shipped. Domestic orders generally arrive at locations in the continental US within 10 business days after the order has been placed. If you have any questions about your order, please contact us via email or by using the contact submission form on our site; please reference your order number. (Note: For international orders, please see the International Shipping section in the Customer Service tab for details.)
How do I track my order?
	Click the Login/Account link at the top right hand side of our site to track your order. A UPS tracking number will be posted to your account within 1-2 business days after the order has shipped. (Note: For international orders, please see the International Shipping section in the Customer Service tab for details.)
My order never arrived.
	Click the Login/Account link at the top right hand side of our site to track your order status. If your order displays your Package Tracking Numbers, check with the shipper (UPS) to confirm that your packages were delivered. (For international orders, please see the International Shipping section in the Customer Service tab for details.) NOTE: If you provide an incorrect address and a package is returned to our warehouse, we will contact you for an updated address. We will need to charge you for the re-shipment charge as well as a $20 processing fee to cover UPS return charges.
An item is missing from my shipment.
	Click the Login/Account link at the top right hand side of our site to track your order status. If an order has partially shipped, or any items have been backordered or removed from your order, you will be contacted and not charged for the removed item(s) (Please see section below for more information on backorders and out of stock items.) If you have any questions about your order, please contact us via email or by using the contact submission form on our site; please reference your order number. (For international orders, please see the International Shipping section in the Customer Service tab for details.)
Backorders & Out-of-Stock items
	All stock for items in your order is checked when the order is processed. If an item is out of stock, you will be notified and given an option to make a substitution. If we expect the item to be available soon, we will offer the option to keep the item on backorder. In this case, we will ship the item(s) when they come in stock in our US warehouse. If you wish to cancel the item(s) on backorder, please send us an email and include the order number. If backorders are not canceled, your order will stay open until all backordered items have shipped. Once the item has shipped from our warehouse, it cannot be canceled from the order. Canada & International Backorders: Unfortunately, due to the high cost of shipping to Canada and overseas, we cannot offer free backorder shipping on any non-US shipments. All stock for items on orders are checked when the order is processed. If an item is out of stock at that time, you will be notified and given an option to make a substitution. If we do not get a response in one business day, we will ship the order without the unavailable items. You will NOT be billed for the unavailable item(s).